Welfare


Your wellbeing at University is paramount, and the the HCSA are here to ensure your University experience is the best it can be. This section of the website has a variety of resources and contacts for you to utilise and as well as information about how to access health supplies in Halifax.

If you can’t find what you’re looking for, get in touch with us via the details on the contact page.

Academic Supervisors

Every student will be assigned an academic supervisor at the start of their course, and they will stay with them throughout the duration of their study (unless circumstances change).

You will have the opportunity to meet with your supervisor in a formal manner once a term, however you are able to book appointments to see them at any point during the year. Supervisors are there to support and oversee your academic development, as well as help with any problems you may be facing on the course of an academic nature.

Maths Skills Centre

This is a free service for all students at York who have maths/statistics related queries from their course. The centre has a variety of ways to allow students to use their service, with bookable apointments, drop-in sessions, and online resources.

The centre is able to help with maths and statistics topics in a general capacity, advise students on how to prepare for a major project, and how to utilise resources effectively. More information is available on their website here.

The Writing Centre

This is a free service open to all undergraduate and taught masters students who want to learn how to develop their academic writing. The centre helps students to learn the best ways to plan and structure their assignments, as well as how to develop their arguments, and how to incorporate sources correctly into their writing.

Throughout the year, the centre holds a number of workshops which are designed to help students improve their writing. For more information about the centre click here.

Accommodation Department

The Accommodation department has many services available for students, and provides information and support for students on campus, covering room changes, where to report problems, room contract information and much more.

Equally, the department has information for students living in private sector accommodation off site, and how to deal with problems specific to private accommodation also. More information is available here on their website.

Facilities Helpdesk

The facilities helpdesk is where you report any problems or faults with buildings in the university. When you are reporting a fault you will need the building code for that building, you can look building codes up here.

Response times do vary according to the severity of the fault. In an emergency, support will be there in under 2 hours, however this is only for the most serious of cases. For more information and contact details for the helpdesk, visit their website here.

 

Careers Department

 The careers department has a variety of resources both online and through workshops for students to utilise. They hold a number of courses and schemes throughout the year to encourage students to realise their full potential, and one invaluable scheme is the York award, which rewards students for participation and dedication to student life at York.

 Students can access support from careers through appointment and drop in services, as well as finding ways to connect with previous graduates. More information is available on their website here.

Careers Gateway

 The Careers Gateway is an online resource for students at York to find opportunities and employment. Both current students and alumni are able to access the service, and it has a range of vacancies covering term time employment under 16 hours a week, to internships, to full time employment.

It is accessible here.

c

Disability Support

 Disabilty Support are committed to providing the best possible support for disabled learners. They have experienced staff who offer specific advice and guidance for many areas of disability including, dyslexia and specific learning differences; aspergers syndrome; visual and hearing impairment and physical/medical impairments.

Their website has information regarding the best ways to navigate campus for disabled students, where to get information for the Disabled Students Allowance from, and how certain needs can be assessed. Take a look at their website for more information.

On Campus Services

 The University of York is a secular institution, however, the University has provided faith contacts in the local community for 15 faiths, which are available to view here.

 On campus, the Chaplaincy service holds Mass during each Sunday of term in D/056 at 11:00am, and there are two gatherings of ecumenical prayer each week: Tuesday at 9:30am in The Quiet Place and Wednesday at 12:30pm in More House Chapel. More information about the Chaplaincy service can be found here.

Finance Office

The University offers lots of financial support for students. The finance office can help students find funding for their course through bursaries and scholarships, as wells as helping students to secure benefits, and in some circumstances the University helps with loans for both student hardship and student emergency.

The office also has lots of information about general student loans and repayment for tuition fees, as well as advice and support for budgeting and coping with debt. For more information visit their website here.

College Support

College Porters

Porters are happy to help with any enquiry, and should be notified of any problems in teaching or residential accommodation that need attention. The post room is located just off the Porters Lodge, and parcels will need to be signed out from the Porters also. Most keys for cupboard access as well as remotes, games and DVD’s for JJ’s are also kept by them.

College Tutors

These are postgraduate student members of the College Team. Resident on campus throughout the year, tutors provide low level welfare support to students who encounter difficulties with their studies or social relationships. Each Court has a different tutor, and more information is available here.

Student Support Hub

 The Student Support Hub in Market Square on West campus would be your first point of contact for access to the central Student Support Services. There you will be able to make enquiries and make appointments to see a range of advisers and practitioners about access to services. They are also great for signposting you if you are unsure who your best point of contact should be.

Lots more information is available here on their website.

YUSU Advice & Support Centre

 University of York’s Student Union (YUSU) is your student’s union. The Advice and Support Centre which they run gives professional advice, support and information on student issues.

 This can include anything from accomanying students to academic appeals and misconduct hearings, to signposting to University services, to supporting and advocating for a healthier student population with chlamydia and pregnancy test kits available, as well as a Condom Corner for free sexual health supplies. Here is their page on the YUSU website.

GP Surgery – Unity Health

 The on campus doctors surgery (Unity Health) is based on West campus by the East exit of the Physics building. Unity Health has three surgeries in York, one on campus, one in Fulford and one Hull Road – so if you move away from campus you will be able to stay with the same surgery but find one closer to where you live.

Appointments are bookable (and are busy in term time, so if you need to cancel please do so with plenty of notice), but a popular option for students are the drop-in clinics, which are from 8.30am at the campus surgery – ensure you get there early! The surgery also provides specific clinics for sexual health, travel immunisations, contraception and acute illnesses. Contact details and resources are available on their website here.

Nightline

Nightline is a 100% confidential listening, information and sexual health supplies service, run by trained students for students. It is open every night of term from 8pm-8am. Nightline is a listening service, not a counselling service, so they tell you what to do, and if you just want to have a chat with them then that is perfectly acceptable.

Although Nightline volunteers do not offer advice, they have a wide range of information, and can point you in the direction of someone who can. In addition to information and listening, Nightline offers a range of sexual health supplies free of charge. These incluse condoms, lubricant, pregancy tests and chlamydia test kits. Contact details and methods are available on their website here.

Open Door Service

The Open Door Team provides professional psychological and mental health support. They are part of Student Support Services and are freely available to any registered student experiencing psychological or mental health difficulties. Whether you’re concerned about yourself or someone else, they can help.

Support is available in a variety of ways from counselling, to short term Cognitive Behavioural Therapy (CBT), to self-help guidance. Appointments must be booked in advance, and contact information is available here.

Immigration Advice Service (IAS)

This service is based on campus and provided by the Student Support Hub in Market Square. It is staffed by authorised Immigration Advisors, and offers for students applying for Visas for the first time, and the variety of Visas available for students. They also have specfic information and advice for students with dependants, and students who wish to work alongside their study, or travel outside of the country during ther stay.

There are also links to useful information points such as The British Council, the UK Council for International Student Affairs and the Home Office. The Immigration Advice Service website is available to view here.

International Services

This Department offers a range of services for International students. The Immigration Advice Service is in their department, however they also give advice on developing skills and employability. Also, they have pre-arrival checklists, provide transport from airports and ferry ports, deliver orientation programs, and have advice specifically for International students about options post-University. There website has all this and more, have a look here.

International Students’ Association

The International Students’ Association (ISA) is part of the University of York Students’ Union (YUSU). Their primary goal is to represent the interests of EU and Overseas students while promoting cultural exchange. Their website can be seen here.

Our College International Officer are also here to help International Students. We work alongside the ISA to ensure that all Halifax events and activities are open and welcoming for International students.

IT Support

The IT Support Office is your first point of contact with IT Services. If the IT Support Office staff cannot solve your query immediately, they will ensure a specialist is called to fix your problem.

They can help with a wide range of queries including: connecting to the University network, setting up and using York Print Plus, using and installing University applications and systems including Google Apps, Microsoft Office and Endnote, giving advice and guidance for a wide-range of IT-related queries (eg storage, backing-up data, choosing equipment and IT security), and help removing viruses and malware. Also, they help run a laptop repair service which is coordinated with a local company. Click here for more information.

Campus Security

The Security Service is responsible for ensuring the safety of over 18500 staff and students plus the many thousands of visitors the University receives each year.

Security Officers carry out patrolling 24 hours a day throughout the year. They provide initial support for users in difficulty, before alerting the appropiate follow up welfare service. Their experienced Security Technicians install and maintain the large network of CCTV cameras, intruder alarms and electronic access control devices across campus, as well as providing technical expertise for building security specifications.

More information can be found here.

Night Safe

Night Safe provide help and support to students (and others) in vulnerable situations at night in town. It is a friendly, non-judgemental service which is similar to the ‘Street Angels’ scheme that already operates in town on Friday and Saturday nights. However, Night Safe differs in a few key ways:

  • It is a secular scheme without any religious element.

  • Night Safe will operate on YUSU Club nights, focusing on these clubs and the surrounding areas.

  • While the service will help anyone in need, it will focus primarily on students.

More information on the scheme can be found here.